The Future of Live Events and Sports

Update #30 — September 20, 2021

In our 30th update to theFuture of Live Events & Sports: The Re-Emergence of Fans Post Covid-19”, we continue to track how our framework for understanding Fan Demand is impacted based on market-specific factors, venue initiatives, and fan avidity.  We have sifted through all the noisy data to bring you insights on how live events and sports will be different because of the COVID-19 pandemic.

In this update, we explore:

Market Analysis

The KAGR Fan Demand Index experienced a small setback (-2%) over the last two weeks. Of note, Oklahoma City (-19%) saw a significant decline with New Orleans (-7%), Las Vegas (-5%), and Austin (-5%) experiencing minor drops. Miami (+8%) was one of few markets to see an increase, bouncing back from a 12% drop in August; recent confirmed COVID-19 cases in Miami are down 43%.

On average, recent confirmed COVID-19 increased slightly (+2%) with several markets including Cleveland (+122%), Pittsburgh (+75%), and Philadelphia (+75%) seeing numbers far above. New Orleans saw the largest decrease in recent confirmed COVID-19 cases (-54%) over the last two weeks.  The eligible market population currently vaccinated (with at least one shot) is up another 4.6% to a total of 61% vaccinated (52% of the population has two shots).

Consumer and economic indicators experienced small fluctuations this week with overall consumer behaviors increasing 1% (highest jump was Washington D.C., +7%) and air travel dropping back 3% (Indianapolis saw the greatest decrease, -10%).  

We continue to examine the impact of the pandemic on go-forward fan demand and behaviors. This week four markets experienced meaningful change; specific highlights include:

* KAGR Fan Demand index uses a variety of market data including COVID-19 factors, economic indicators, and other consumer behavior information. Impact to Pre-Pandemic Behaviors is defined as percent change of market indicators from pre-pandemic levels.

Fan Avidity at a Glance

Fan comfort continues to shift as COVID-19 cases and precautions fluctuate across markets.  In a Morning Consult study this month, 42% of sports fans indicate comfort to attend a game, down from a peak of 55% in early July 2021. Despite the 23% drop over the past two months, comfort levels are significantly above those in September 2020 (where 19% of sports fans were comfortable attending a game).

We continue to collect and analyze publicly available data on sell-through and attendance across leagues. The impact of fan demand and public sentiment is palpable when looking across professional leagues this past spring and summer. Overall, full stadium sell-through is down 12%-15% across MLS, MLB, NBA (Playoffs), and NHL (Playoffs).

As the NFL season is now in full swing, Week 1 Attendance numbers show fluctuations across all KAGR market groupings, down 1% on average. The Least and Moderate Impact markets show minor increases while Most Impacted markets experience the largest gap.

*Excludes New Orleans Saints due to 2021 Week 1 relocation to Jacksonville

Sports Betting Soars in NFL Week 1

While attendance remains below pre-pandemic levels, engagement in sports betting has shown no signs of slowing, setting multiple records in NFL Week 1:

Tracking Vaccination Requirements

As the impact of vaccination requirements is being closely monitored, a recent poll of 2200 adults (of which 552 are regular NFL game attendees), indicate a preference for these requirements: 


As KAGR Fan Demand stabilizes and vaccine requirements are introduced and enforced, we will be tracking the impact on sell-through and attendance heading into the fall. While in-person demand is likely to be impacted for some time, sportsbook and digital engagement continue to demonstrate significant growth. Leagues and teams have a critical opportunity to better capture and identify customers through mobile ticketing, sport betting, and other digital offers. Smart and nimble activation strategies will allow organizations to react to changing fan behaviors in the months to come.